Primark says there’s life in the UK high street yet

Parent company unveils 3% sales rise despite refusal to sell online and trouble at rivals

Primark’s owners said the UK high street was “not remotely dead” as the cut-price fashion chain revealed sales growth and plans for new stores despite troubles at many of its rivals.

The retailer, which does not sell online and so misses the big consumer switch towards buying from laptops, tablets and phones, nevertheless said sales rose 3% at established UK stores in the six months to 3 March.

Retailers that have gone bust 2017-18

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Google Cloud releases Dialogflow Enterprise Edition for building chat apps

Building conversational interfaces is a hot new area for developers. Chatbots can be a way to reduce friction in websites and apps and to give customers quick answers to commonly asked questions in a conversational framework. Today, Google announced it was making Dialogflow Enterprise Edition generally available. It had previously been in beta.

This technology came to them via the API.AI acquisition in 2016. Google wisely decided to change the name of the tool along the way, giving it a moniker that more closely matched what it actually does. The company reports that hundreds of thousands of developers are using the tool already to build conversational interfaces.

This isn’t just an all-Google tool, though. It works across voice interface platforms, including Google Assistant, Amazon Alexa and Facebook Messenger, giving developers a tool to develop their chat apps once and use them across several devices without having to change the underlying code in a significant way.

What’s more, with today’s release the company is providing increased functionality and making it easier to transition to the enterprise edition at the same time.

“Starting today, you can combine batch operations that would have required multiple API calls into a single API call, reducing lines of code and shortening development time. Dialogflow API V2 is also now the default for all new agents, integrating with Google Cloud Speech-to-Text, enabling agent management via API, supporting gRPC, and providing an easy transition to Enterprise Edition with no code migration,” Dan Aharon, Google’s product manager for Cloud AI, wrote in a company blog post announcing the tool.

The company showed off a few new customers using Dialogflow to build chat interfaces for their customers, including KLM Royal Dutch Airlines, Domino’s and Ticketmaster.

The new tool, which is available today, supports more than 30 languages and as a generally available enterprise product comes with a support package and service level agreement (SLA).

Resy rolls out a new suite of tools for restaurants

Resy launched in the summer of 2014 with a simple premise: If you want a premium reservation at a restaurant on short notice, you should be able to pay for it. Four years and 160 markets later, Resy has changed a lot since then.

But today, the company is about to change things up even more.

This morning, Resy has announced a brand new suite of tools for restaurants, including a new inventory management system called ResyFly.

As it stands now, restaurants have two options when it comes to inventory management for their reservations. They can choose a slot system, where diners are seated at 6pm, 8pm and 10pm, or they can opt for a flex system, where they take reservations as they’re called in and build the night’s reservations based off what comes in first.

Unfortunately, most restaurants have to choose between these two systems, as there are no inventory management systems that offer the ability to do both, according to Resy.

ResyFly uses Resy’s troves of data to determine the best way for restaurants to eliminate gaps in their inventory throughout a given night, taking into account things like date, time, weather and even the average time spent eating at a given restaurant. The tool gives restaurants the ability to schedule different floor plans, reservation grids and hours of operation for special days like Valentine’s Day.

Alongside ResyFly, the company is also introducing Business Intelligence, a window into important information like KPIs, revenue and ratings with third-party information from platforms like Foursquare layered in and integrated with POS software providers to offer real-time revenue reporting.

But sometimes you want direct feedback from the customer. To that end, Resy is launching Resy Surveys, which gives a restaurant the opportunity to send a custom survey to customers about their experience. Resy is also integrating with Upserve, giving Resy’s restaurant partners insights into their guests’ preferences and favorite dishes, as well as info on dining companions, frequency of bookings and historical spend.

And while Resy is focused on refining the product, the company is also focused on growth. That’s why Resy has announced the launch of Resy Global Service, which lets Resy distribute inventory to partners like Airbnb. (It’s worth noting that Airbnb led Resy’s $13 million funding round in 2017.)

Finally, Resy is working on a new membership loyalty program called Resy Select, which will launch at the end of the month. Resy Select is an invite-only program that gives restaurants insights into Resy’s hungriest users, and gives those users benefits such as exclusive booking windows, priority waitlist, early access tickets to events and other exclusive experiences like meeting the chef or touring the kitchen.

Resy books more than 1 million reservations on the platform each week. The company no longer charges users for reservations, but rather charges restaurants by feature, instead of cover, with three tiers ranging from $189/month to $899/month. That said, the company is not yet self-serve on the restaurant side, but founder and CEO Ben Leventhal said the team is thinking about introducing it in the future.

“The key challenge and key opportunity is to do everything we can to make the right choices about what we build and the order we build it in,” said Leventhal. “Our goal is to stay focused on restaurants, as a significant amount of the tech we build is built in conjunction with our restaurant partners.”

UK pay growth outpaces inflation for first time in a year

Squeeze on real earnings eases as unemployment rate falls unexpectedly to 4.2%

British workers have seen their first real pay rise in a year, as average wage growth overcomes the fading inflationary effects of the Brexit vote.

Bringing to an end 12 months of falling living standards, the latest snapshot of Britain’s job market from the Office for National Statistics showed pay rising above inflation for the first time since January 2017.

Related: UK inflation is falling fast – that’s good and bad news

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