Toyota Keeps 2016 Production Plans Above 10 Million

Akio Toyoda in Tokyo – KAZUHIRO NOGI/AFP/Getty Images Toyota Motor Corporation intends to increase worldwide auto production slightly in the coming year, and to keep it above the 10 million mark. Toyota plans to produce 10.196 million units worldwide in calendar 2016, the company said today in a statement. This production target […]

United Announces Customer Experience Extras

VideoIf there’s one industry that needs to go through customer experience bootcamp it’s the airline industry. Year after year customers remain frustrated with airlines that remove even the most basic customer experience offerings. There have been reports that in recent years the airlines are doing things to take away comforts […]

How Big Data Is Changing Insurance Forever

The insurance industry works on the principle of risk. Customers take out policies based on their assessment of a particularly bad thing happening to them, and insurers offer them cover based on their assessment of the cost of covering any claims. So wouldn’t it benefit everyone if there was a way […]