Can Putin’s Absence Indicate A Palace Coup In Moscow?

Recently media has been flooded with chatter surrounding Russian president Vladimir Putin’s absence from the public eye over the past week, with rumors suggesting that there might have been a palace coup in the Kremlin, and even far-fetched hypothesis that Putin is dead, or at least has health problems. Putin’s spokesperson, […]

Customer-Centricity In Six Steps

I’m going to show you how to build a customer-centric company culture in just six steps. I’m being serious as a heart attack here. Although (as a company culture and customer service consultant) there is a lot of detail and personalization involved in the work I do to help each client build a customer-centric culture, […]